MemberMouse Review: the all-in-one engine for WordPress Membership sites

UPDATED 31 MARCH 2019

Stuart Goulden

@StuGoulden

MemberMouse is a souped-up WordPress membership plugin that engages, grows and monetises your community. It removes the effort and tedium associated with manual tasks such as signing-up members, customer service and cancellation, and scheduling content.
MemberMouse also allows you to sell memberships and products, create member-only areas, and offer 1-click upsells and downsells. Most impressively, it does this without the need to know a line of code.

  • Rating 10/10
  • Price $19+ p/m
FREE TRIAL
  • LOVED
  • Easy set-up. Scalable features. Ready-made templates.
  • Automation potential. Grow-with-you pricing.
  • LOATHED
  • Learning curve for novices – it’s minimal 🙂

What is MemberMouse?

Running a membership business can be hard work. The MemberMouse WordPress plugin makes it less so with a comprehensive set of scalable features to make signing-up and serving members a breeze. It doesn’t matter if you sell digital products, subscription content, software as a service, or ship physical goods. Or whether you’re overseeing a community of 100,000 or just getting started, MemberMouse’s flexibility is its biggest asset.

Founded by Eric Turnnessen in 2009, MemberMouse began life serving the membership sites of big brands. Those same tools are now open to everyone, regardless of technical know-how. The ready-to-go membership site and its clever automation can do the work of 10 people. Let them take care of manual tasks such as setting up accounts (whether free, trial or paid), taking payments, and ongoing account management.

MemberMouse’s pricing is primarily based on number of members and layers of reporting, meaning its enterprise-level features are perfectly within reach of new membership sites.


MemberMouse features.

Member's-only Area

Easily protect your premium content with a password. That’s to be expected. However, you can also use drip-feed and schedule content, stop it from being shared with MemberMouse’s auto-lock feature, deliver unique member home pages for each membership level, and let it take care of forgotten password requests.

Account Management

Take the hassle out of accepting new members and taking orders. Its flexible checkout and member management features include processing payments, order history, engagement statistics, access rights, update card details, pause, cancel, refund, and lots, lots more.

Upsell/Downsell

Make every sale stretch further with 1-click upsells. MemberMouse can automatically rescue unhappy customers, making a split-second downsell offer when they attempt to cancel.

Ready-to-go templates

Don’t waste time building common pages from scratch. Tried and tested check-out pages, my account pages, member homepages and so on can all be installed as templates. Want to change something? All the functional elements are delivered via shortcodes meaning you can easily and safely customise MemberMouse to suit you.

SmartTags

Dynamically create content with SmartTags. This could be small touches such as displaying member date (e.g. first name, last name, billing address), purchase history (e.g. products ordered), past decisions (e.g. membership level, which affiliate has sent them, number of days as a member) and so on. Give each member a truly personal experience on your site.

Variable Pricing & Codes

MemberMouse allows you to setup different price points for the same membership level to facilitate split-testing. Your site can also handle different trial offers and coupon codes, allowing you to test one-time purchase products, recurring subscriptions, free trials, paid trials, payment plans and so on. Then when it comes to payment, you can select the currencies you want to accept.

Automation abound

Running a membership site can be admin hell. MemberMouse lets you automate common tasks and notifications such as sending emails, fulfilling orders, or calling a custom script to respond to an event trigger.

Affiliates

MemberMouse works with all the big affiliate networks. By placing a pixel-tracking code on MemberMouse you can who came from where, track commissions on rebills, and even set-up revenue splits. From there, issuing partner payouts is easy.

Insightful Analytics

Your membership community is growing but is it actually making any money? Get on top of KPIs such as lifetime value, churn, refund rates, and more, all by source and use that intel to grow your membership business. Note that advanced analytics and reporting requires a MemberMouse Advanced Plan or above.


Things to consider.

MemberMouse prides itself as being an easy-to-use and affordable way to power a membership website on WordPress. It’s out-of-the-box features are second to none and non-techies will be able to install and customise plugin pretty effortlessly. With some development resource, you can adapt MemberMouse to your precise needs. If you’re not a developer yourself but need one, MemberMouse also offers custom development services. With this in mind, what else is it capable of?

 

Integrations

Of course MemberMouse isn’t an island. It does what it does best but leaves the rest to best-in-class-providers. When it comes to payment, all the usual suspects can be called on including PayPal, Authorize.net, Stripe, Braintree and Coinbase. Their “card-on-file” integrations will allow for 1-click upsells that do not require the customer to enter their credit card details when making additional purchases. Email-wise, syncing with MailChimp, GetResponse, and the like, ensures that mailing lists are automatically kept up-to-date with changes to an account. For everything else there’s the API or WordPress hooks.

 

Future updates

If you want to make custom modifications MemberMouse provides developer tools such as an API, PHP functions and WordPress hooks and filters so that customisations can be made in accordance with WP best practices. Once you take this step with other platforms, you’re locked into that version, sacrificing any future updates. Not so with MemberMouse.

 

Switching to MemberMouse

Apart from its comprehensive feature set, MemberMouse’s biggest benefit is its scalability. You can grow into the features as your member site takes off. However, what if you want to migrate from another WordPress membership plugin? Their import wizard works with the WordPress user system, so if a user already exists in WordPress, MemberMouse will simply use the existing account and append any additional member data. For everybody else, uploading a file of members will create a new account for them.

 

Beginner friendly

Embarking on a new membership site can be a bit daunting. So many possibilities, not enough time. MemberMouse’s onboarding process does a great job of talking you through the basics and then helping you to add one layer at a time. With over 12 years’ experience behind them and a background rooted in running their own membership sites and businesses, they’ve developed a solid system for success you can tap into. This comes in the form of 200+ support Articles and 60+ Video Tutorials, as well as regular live Q&A sessions with Eric Turnnessen, MemberMouse Founder/CEO.


MemberMouse pricing.

<1000 members

14 day trial then
$19.95per month
  • Content Protection
  • Member's Area
  • Piracy Auto-Locking
  • Drip Content
  • Smart Tags
  • Upsells/Downsells
  • 1-Click Buy
  • Support Automation
  • Checkout Pages
  • Trial Offers
  • Coupons
  • API
  • Plugin Updates
  • Email Support
  • Basic Reporting

50,000 members

14 day trial then
$99per month
  • Content Protection
  • Member's Area
  • Piracy Auto-Locking
  • Drip Content
  • Smart Tags
  • Upsells/Downsells
  • 1-Click Buy
  • Support Automation
  • Checkout Pages
  • Trial Offers
  • Coupons
  • API
  • Plugin Updates
  • Priority Email Support
  • Basic Reporting
  • Advanced Reporting Suite
  • Lifetime Value Reporting
  • Churn & Retention Reporting
  • Facebook/Twitter/G+ Login
  • UserVoice Integration

100,000 members

14 day trial then
$299per month
  • Content Protection
  • Member's Area
  • Piracy Auto-Locking
  • Drip Content
  • Smart Tags
  • Upsells/Downsells
  • 1-Click Buy
  • Support Automation
  • Checkout Pages
  • Trial Offers
  • Coupons
  • API
  • Plugin Updates
  • Priority Email Support
  • Basic Reporting
  • Advanced Reporting Suite
  • Lifetime Value Reporting
  • Churn & Retention Reporting
  • Facebook/Twitter/G+ Login
  • UserVoice Integration
  • Lime Light CRM Integration
  • Phone Support

All plans come with a free 14-day trial. If you're charging members a monthly subscription charge, it doesn't take many to recoup your MemberMouse fees back.


Verdict.

I have a confession to make: my experience of WordPress plugins was installing tiny widgets that fixed very isolated issues on my website. A decision taken out of necessity not possibility. MemberMouse caught me by surprise. The fact that such a powerful and all-encompassing membership solution is available out-of-the-box blew my mind.

MemberMouse contains all the features and functionality you need to run a membership site efficiently and profitably. That’s something that is built-up over 10 years’ skin in the game. It replaces a ton of manual work, taking care of sign-ups, onboarding, community management, account management, monetisation, and retention. All its features are purpose-built for running a membership site and fully customisable, meaning you can spend more time and resources on running and growing your community, rather than having to develop everything in-house.

What’s more MemberMouse works with whatever WordPress theme you’re using.

A solution this comprehensive would be perfectly entitled to command a premium. However, as MemberMouse’s pricing is primarily based on number of members and layers of reporting, its abundance of features are perfectly within reach of new membership sites. Your pricing tier grows with your community. On that front, there’s an entire library of helpful guides and support videos available to MemberMouse users, covering every aspect of running a successful and profitable membership site.

With a 14-day free trial, you can install the plugin and try it for yourself in a matter of minutes.

MEMBERMOUSE.COM

Founder of future-led marketing agency and start-up studio, Like No Other.